Our Committment to Service
We are committed to great customer service and although this is an online store we believe you deserve all the attention and advice you'd get if you walked into one of our stores. You can contact us 24/7 on 1300 252 355 or info@suppsrus.com.au or via our chat funciton if you have any questions regarding your diet, training, supplementation or your order. We also have a commitment to answer any emails or FAQs you send to us as soon as we can, so you will never be waiting days to hear back from us.
We will always try to make sure we're speaking plainly too - we don't expect you to be an expert in chemistry or nutrition. We want you to come to us with your health goals, and walk away with a plan to achieve them, not just a bunch of supplements.
Our Guarantee to You
We are the only supplement company in Australia who offer you not only great service & content, but also put our money where our mouth is when it comes to guaranteeing your products will arrive as fast as we can get them to you. We guarantee that every order will be dispatched within 24 hours* (once paid in full) and if it isn’t we will GIVE you a $10 voucher to use with your next order. Order placed on Fridays, Saturdays and Sundays will be posted on Monday.
No Dodgy Supplements
Unlike most of our competitors we don’t make any of our own products out the back & try to sell them to you as quality supplements. We stock only the most sought after brands & products and of those only the most reputable brands with the highest quality control. All our supplements are imported via reputable distributors - we don't buy stock from "a mate in the US" or via grey importers who are more interested than dodging customs taxes than they are in getting you quality goods. If something doesn't seem right, let us know and we'll look into it on for you.